Return Product / Cancel Order Form

You can use the form below to request to return an item or cancel an order. If your request satisfies our Refunds and Returns Policy, we will process your return/cancellation as soon as possible. If it does not, we will reach out to you to search for a satisfactory solution together.

You can also use the below form to request an exchange. We do not guarantee the requested exchange will be possible, but we will do our best to make it work.

If for whatever reason you are not able to fill in the below form, please contact us at etienne@arc.fish. (Please note that if you fill in the below form multiple times in a row, your responses may be flagged as spam. If you believe this is in error, please also contact us at etienne@arc.fish.)

Your e-mail address. If this is different from the e-mail address used to make the purchase originally, we will contact the original e-mail address for confirmation. In that case, an order ID is required in the field below.

Order ID. This can be found in the order confirmation e-mail you have received.

What do you want to return/cancel?

Entire order Specific items

If you do not wish to return/cancel all products in the order, please list which product(s) specifically you wish to return/cancel

Reason for returning/cancelling the product(s).

Desired outcome.

Refund Exchange (Please explain in the comments for which item you would like to exchange)

If you picked Exchange: For which items are you looking to exchange?

Additional comments.