(If you wish to cancel an order, or you are dissatisfied with a product and wish to request a refund, please use the Return Product / Cancel Order Form instead.)

If you are unhappy with your interaction with Arc.fish, we very much wish for you to reach out to us so we can work together to resolve whatever problem you are experiencing.

The first thing to do is to use the form on this page to contact us with your complaint. We will respond to your complaint as soon as possible. Of course you can also reach out to us via other means, see the Contact page for additional options.

If you still have complaints about Arc.fish, you have a legal right to seek out help from a dispute committee. One option for European consumers to find a dispute committee is via https://consumer-redress.ec.europa.eu/index_en. If you are from outside of Europe or are unable to contact a relevant dispute committee for whatever reason, please inform us so we can help you further.