Overview

The easiest way to cancel an order and/or return a product is using the online Return Product / Cancel Order Form. If you wish, you also have the option of downloading the Arcfish Withdrawal Form as PDF, filling it in manually, and sending it either to etienne@arc.fish, or mailing it to Franklinstraat 11, 3112SB, Schiedam. Netherlands.

Our refund and returns policy lasts 14 days after you have received the product. If more than 14 days have passed since you received the product, we can’t offer you a full refund or exchange. Of course, if more than 14 days have passed but you are dissatisfied with your purchase for whatever reason, please reach out to us anyway and we’ll see if we can find a solution that will make you happy.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Instructions for returning the item will be provided if you apply for a return using the form on this website. The return address can also be found at the bottom of this page.

Please note that you will get a full refund if you only used the item once before returning it to test its function. If you used the item more than that and this caused damage or change in the condition or value of the product, the refunded amount may be reduced.

Refunds

The refund process starts once your return is received and inspected, or once we receive proof that you have sent the item for return. At that time we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within a few days, but no more than 14 days.

Please note that you will get a full refund if you only used the item once before returning it to test its function. 

The amount refunded is the price you originally paid. This includes any shipping costs you paid to receive the product. However, the shipping cost of sending the item back is to be paid by the customer. Also note that if you used the item beyond one-time testing and this caused damage or change in the condition or value of the product, the refunded amount may be reduced.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at etienne@arc.fish.

Exchanges

We only replace items if they become defective or damaged at an unreasonable pace for the type of product in question. If you need to exchange it for the same item, send us an email at etienne@arc.fish and send your item to: Franklinstraat 11, 3112SB, Schiedam, Netherlands.

Shipping returns

To return your product, first contact us via the form on this website. Returned items should be mailed to: Franklinstraat 11, 3112SB, Schiedam, Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us at etienne@arc.fish for questions related to refunds and returns.